Group Leader Global Service Management (f/m/d)

Bachem is a leading, innovation-driven company specializing in the development and manufacture of peptides and oligonucleotides. With over 50 years of experience and expertise Bachem provides products for research, clinical development and commercial application to pharmaceutical and biotechnology companies worldwide and offers a comprehensive range of services. Bachem operates internationally with headquarters in Switzerland and locations in Europe, the US and Asia. The company is listed on the SIX Swiss Exchange. For further information, see www.bachem.com.

The Group Leader Global Service Management reporting to the Director of Global IT Operations will ensure that IT infrastructure services are designed, planned, implemented and improved in line with both current and future business needs. He/she will engage and coordinate relevant functions in IT Infrastructure, IT Application and End User Experience organizations across all sites to ensure the consistent world-wide deployment of processes, tools and technology essential for effective service delivery and development.

In this role you will:

Build-up the new Global IT Infrastructure Service Management organization of BACHEM and create the new Service Catalogue
Hire the required people to run the organization and develop our current associates into the relevant roles
Review existing contracts and re-negotiate as needed
Identify new partners or develop existing partnership to support the growth of the company by delivering state of the art, robust and GxP compliant services to the organization on global basis
Develop new processes to fit the new organization structure, ensuring impeccable user experience
Ensure service and technology roadmaps are created, budgeted and delivered in-line with current and future business requirements
Ensure overall financial management, control and stewardship of IT assets used in the provision of IT infrastructure services
Work together with our IT PMO organization to deliver key IT infrastructure projects

What you bring:

Leadership skills to build, recruit, lead and develop a service-oriented IT organization in an international setting
Detail planning capabilities, analytical and strategical thinking, ability to break large problems in small elements
Experience in managing competing priorities
Exceptional communication and good people change management capabilities
Negotiation skills
Risk assessment and management experience

Required:

At least 10 years of service management experience, including in the area of service design and service operation
At least 5 years of experience and broad understanding in IT Infrastructure (network, data center, server management, directory services, workplace services)
Experience in laboratory and manufacturing (OT) infrastructure services
Experience in manufacturing network design (IT/OT network architecture)
ITIL certification
Vendor management experience

Optional requirements:

Experience with Service Now
Process design
Business continuity management
Fluent german speaking, good writing level

Interested? Please submit your complete application through our recruitment system

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