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Technical Sales Specialist

Bachem is a listed technology-based company focused on peptide chemistry. The company provides a full range of services to the pharma and biotech industries. It specializes in the development of innovative, efficient manufacturing processes and the reliable production of peptide-based active pharmaceutical ingredients. A comprehensive catalog of biochemicals and exclusive custom syntheses for research labs complete the service portfolio. Headquartered in Switzerland with subsidiaries in Europe, the US and Asia, the group has a global reach with more experience and know-how than any other company in the industry. Towards its customers, Bachem shows total commitment to quality, innovation and partnership.

In order to continue our organic growth, we are constantly looking for talent.

Your Responsibilities

The Technical Sales Specialist is responsible for circulation of precise and accurate technical

information to customers, supporting sales efforts through technical education, and maintaining

current available scientific information.  In addition, the Technical Sales Specialist is responsible for

selling Bachem’s research products and services by contacting prospective and established

customers.

 

Your Tasks

  • Address all customer inquiries relating to scientific information, product application recommendation and technical usage of products
  • Assist customers in locating technical or scientific information when appropriate
  • Track and analyze all customer complaints, identify complaint trends, recommend process or product improvements to resolve complaint trends and implement recommended improvements when possible
  • Track and analyze all technical inquiries and implement improvements to product literature (technical bulletins, brochures, analytical data sheets, etc.) to address inquiry trends and maintain absolute accuracy and effectiveness of information
  • Identify growth areas and recommend expansion of product offering to capitalize on purchasing trends
  • Train sales force and other key personnel in basic science to improve customer interactions
  • Monitor competitive activities and trends
  • Participate in strategic cost/ price analysis for new projects and evaluate manufacturing strategies
  • Develop research sales opportunities by researching and identifying potential accounts
  • Qualify inquiries, prepare quotes and process orders
  • Act as a liaison between customers and operations personnel
  • Meet established company research sales quota by obtaining and renewing orders
  • Cross-train on all primary customer service functions and assist the Customer Service group with call overflow
  • Present at technical seminars about Bachem’s products and services to clients
  • Consult with production scientists or organizational programs as needed
  • Maintain training in all peptide-related fields and expand expertise to other product offerings

           Attend critical scientific meetings and conferences to hone expertise as required

 

Your Profile

 

  • Master’s Degree in a Science related field
  • 3-5 years laboratory research experience
  • Customer Service Experience
  • 1-2 years of Sales Experience
  • Continuing education as needed to maintain current expertise
  • Excellent written and oral communication skills
  • Basic computer knowledge, including Microsoft Word, Excel, Visio and PowerPoint
  • Ability to effectively organize, multitask, and work in a fast-paced, deadline driven work environment
  • Ability to communicate in a proactive and solution-focused manner, including keeping management aware of potential issues
  • Detail oriented with the ability to troubleshoot and resolve technical and analytical problems
  • Ability to work independently and manage one’s time

           Communicate effectively and ability to function well in a team environment

 

Preferred:

  • Technical Writing Experience
  • Technical Consulting Experience
  • Peptide Manufacturing Experience
  • PhD in a Science related field

 

We Offer

You will be part of a motivated team overseeing the entire development cycle of respective APIs. If you are

looking for a new challenge and want to join a motivated team in an internationally renowned company,

you should seize this opportunity.


Nearest Major Market: Los Angeles