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Application Manager

The Swiss based Bachem Group is a public, innovation-driven company specializing in the development and manufacturing of pepTides and oligonucleoTides. As a full service provider Bachem offers products for clinical development and commercial applications as well as a comprehensive catalog and exclusive custom synthesis. With 50 years of experience and subsidiaries in Switzerland, the United States, the United Kingdom and Japan, Bachem is the partner of choice for the biotech and pharma industry worldwide.  
Bachem. Leading Partner in Tides 

In order to continue our organic growth, we are constantly looking for talent.

The Application Manager will be responsible for the maintenance of reliable operations and the development of Bachem’s business application landscape and interfaces at Bachem Americas. In this position, you will be a member of the Global IT applications team which is responsible for the support, maintenance, and development of Bachem’s business applications and SAP S/4HANA environment.

 

Your Tasks:

 

  • Maintenance, improvement, troubleshooting and implementation of existing and new business applications (e.g. Service Now, Salesforce.com, Sharepoint, Success Factors & various industry specific applications (LIMS, MES, CMMS)
  • Conceptualization, implementation, monitoring, and management of business application interfaces from and to SAP and other systems in collaboration with global IT and business
  • Consulting and supporting business stakeholders to optimize and develop the application portfolio
  • Provision of 1st and 2nd level support in close cooperation with business and external partners to ensure availability according to service level agreements
  • Coordination and monitoring of all applications and interfaces related changes, service requests, and incidents
  • Leading of some application lifecycle- and system integration projects in coordination with Business and Manager of IT Applications
  • Proper communication and collaboration among all relevant stakeholders and sites for changes and incidents
  • Responsible for the maintenance of reliable operations and development of Bachem’s business application landscape including interfaces
  • Ensure availability of application and interface according to agreed service level agreements and active monitoring to ensure proactive issue resolution
  • Analyze, detect interdependencies, provide solution design and respective technical specifications and concepts
  • Provide user trainings, prepare, maintain user manuals and knowledge base articles
  • User administration in cooperation with IT Service Desk
  • Ensure proper change- and release management as well as up-to-date system documentation according to our Standard Operating Procedures (SOP’s)
  • Lead some application lifecycle- and system integration projects in coordination with Business and Manager IT applications
  • Support and represent BAM when the current Senior SAP Specialist is on vacation time or under heavy workload
  • Properly communicate and collaborate among all relevant stakeholders and sites for changes and incidents
  • Accompany the implementation by strictly following common standard operational procedures (Change- and Release management)
  • Ensure proper documentation and testing of all applications and system configurations

 

Your Profile:

 

  • Bachelor’s Degree or equivalent in IT
  • Minimum 5 years of experience in managing business applications and their interfaces
  • Proven track record of a similar position, preferably in the chemical/pharmaceutical industry
  • Good knowledge and experience with current relevant systems and technologies
  • Ability to comprehend business requirements and the associated system capabilities
  • Proactive and driven personality; willing to explore the capabilities of the system and interfaces to maximize excellent service delivery
  • Excellent written and oral communication skills
  • Strong computer skills, including Microsoft Word, Excel, Visio and PowerPoint
  • Ability to effectively organize, multitask, and work in a fast-paced, deadline driven work environment
  • Ability to communicate in a proactive and solution-focused manner, including keeping management aware of potential issues
  • Detail oriented with the ability to troubleshoot and resolve technical and analytical problems
  • Ability to work independently and manage one’s time
  • Communicate effectively and ability to function well in a team environment

 

Preferred:

 

  • SAP Experience